Last updated: 8 October 2026

You can ask Jori Technologies LLP to delete your HiPe account and associated personal information. This page applies to hipeug.com and the HiPe mobile and TV applications.

1. How to request deletion

Use the Delete Account option in the HiPe app where available, or email hipeug256@gmail.com from your registered email address with the subject Data Deletion Request. Include the email or mobile number used for your account. A reason is optional. If you cannot access that email address, contact us at +256792385475 for help verifying your request.

We may ask for information needed to verify ownership of the account. Never send your password, mobile money PIN, or one-time codes.

2. What happens to your account

Deletion removes your account access and associated profiles and device registrations. Watchlists, viewing progress, reminders, and other account-linked information are removed or deactivated as applicable. You will lose access to subscriptions and purchased content through that account. A deletion request does not automatically trigger a refund; unresolved payments should be discussed with support.

3. Information that may be retained

Payment and subscription records, dispute information, security logs, and limited backup records may be retained where needed for legal obligations, fraud prevention, accounting, or unresolved transactions. Some activity may remain in storage after it disappears from your account. We review retained information when handling your request and explain any applicable exception. Payment providers independently retain records under their own policies and legal obligations.

4. Timing and privacy questions

For emailed requests, we aim to respond and process the verified request within 30 days. If an exception or pending transaction requires additional time, we will explain it. See our Privacy Policy for more information about personal data and your rights.

Contact Jori Technologies LLP at hipeug256@gmail.com or +256792385475.