Choose Sign Up and follow the instructions. Provide accurate details and keep your password private. Available sign-in options may also include a supported external provider or phone sign-in.

See the Subscription Plans page for the current prices, access periods, device limits, and included features. The displayed plan details apply; separately priced pay-per-view titles or rentals may require another payment.

Our current payment method is Uganda mobile money: MTN MoMo and Airtel Money through SopraPay, charged in UGX. Enter your number at checkout and approve the prompt on your phone. Never enter your mobile money PIN on HiPe or share it with support. Access is activated after the payment is confirmed.

Check your current plan and expiry in your account. The current mobile money flow is prepaid and does not automatically debit your wallet for renewals. Make a new approved purchase to continue. A new plan may replace your existing active plan and start a new period; contact support if you need help with remaining time.

Use Add to Watchlist on a supported title, then open your watchlist to find it later. A watchlist entry does not purchase a title or guarantee that it will remain available.

Selected content may have a download option in a supported application, depending on the title and your plan. Look for the option on the title. Downloads are for your own viewing and do not permit sharing or redistribution.

Supported devices and simultaneous viewing depend on your subscription plan. Check the plan details and manage registered devices through the available account settings.

HiPe uses available viewing activity and preferences to suggest content. Suggestions and your watchlist can help you find titles, but availability and access still depend on the title and your plan.

Some content may be marked free. Paid subscriptions and separately priced titles show their prices before purchase. A free trial or promotional offer applies only when explicitly displayed with its conditions.

If you have a valid coupon, enter it where a coupon field is available for your selected subscription. Eligibility, expiry, and discounts depend on the offer. Check the final total before approving payment.

Browse available movies, TV shows, Ugandan translated entertainment, live TV, and radio. Selected channels may have catch-up recordings. The catalogue and broadcaster feeds can change.

You can choose another available plan and pay for it. In the current mobile money flow, the new plan starts when payment is confirmed and can replace your active plan. Do not assume that unused time is carried forward; contact support before purchasing if you need clarification.

Use Forgot Password on the login page for an email-password account and follow the instructions sent to your registered email. For external-provider sign-in, use that provider's recovery process.

You must be at least 13 to create an account. Users under 18 need supervision from a parent or legal guardian who accepts the Terms & Conditions and authorizes purchases. Content may have additional age restrictions.

Available profiles and child-profile options depend on the service and your plan. Use them within your account's device and viewing limits. Keep your login credentials secure.

Check the catalogue and enabled notifications for new releases. Availability changes by title and broadcaster, and a content request does not guarantee that a title will be added.

Subtitles are available only for supported titles and playback options. Check the player controls; not every title has subtitles or captions in every language.

Check your connection, refresh or restart HiPe, and try another available quality option. Check your plan or rental expiry and device limits. If the issue continues, contact support with the title or channel, device details, time, and error shown.

Where available, create or select a child profile and use the offered restrictions in profile settings. Parents and guardians should supervise viewing and purchases; profile settings do not guarantee that every title is suitable.

On a supported title, open the player controls and select the available subtitle or caption language. If no option appears, subtitles may not be available for that title or player.

HiPe shows catalogue sections and recommendations using available content, viewing activity, and preferences. Keep a watchlist to save titles and use available profile settings to manage your viewing.

Check the title and checkout for its access period and viewing conditions before paying. A rental or pay-per-view purchase unlocks the selected item; it does not transfer ownership or necessarily include other titles.

Use Delete Account in the app where available, or email hipeug256@gmail.com from your registered email with the subject Data Deletion Request. Deletion ends account access. Some transaction, dispute, log, or backup records may be retained for valid reasons; see the Data Deletion Request page. Deletion is separate from a refund request.

HiPe support is provided by Jori Technologies LLP. Email hipeug256@gmail.com or call +256792385475. For payment problems, include the date, amount, selected plan or title, and transaction reference. Never send passwords, PINs, or verification codes.