Last updated: 8 October 2026

This policy covers HiPe subscriptions, pay-per-view purchases, and rentals supplied by Jori Technologies LLP. It applies alongside our Terms & Conditions and does not limit mandatory rights under applicable law.

1. Prepaid subscriptions and cancellation

The current mobile money payment flow requires you to approve each purchase. Your wallet is not automatically debited for a recurring renewal. If you do not want to continue, do not make another payment. Subject to account restrictions or a deletion request, access continues until the paid period expires.

Cancellation does not automatically refund unused subscription time. Separately purchased titles and rentals follow the access period shown at purchase. Changing to a new plan may replace the existing plan rather than carry forward its unused time.

2. When to contact us about a refund

Contact us about duplicate or incorrect charges, a confirmed payment that did not provide the purchased access, unauthorized transactions, or a service that was defective or materially misrepresented. We review the transaction and circumstances before deciding the appropriate correction or refund.

Report suspected unauthorized transactions promptly, preferably within seven days, and also contact your mobile money operator. This reporting request does not remove any rights you have under law. Change of mind, lack of use, or dislike of available content alone normally does not qualify for a refund.

3. Pending or failed payments

A payment prompt is not proof that a payment succeeded. If a payment is pending or your wallet has been debited without access appearing, check the existing payment status and contact support before paying again. We may need confirmation from SopraPay or your MTN MoMo or Airtel Money operator.

4. Requesting and receiving a refund

Email hipeug256@gmail.com with your registered account email, plan or title, amount, payment date, transaction reference, and the reason for your request. Do not send your mobile money PIN, password, or verification codes.

We will verify the request and tell you the outcome. For approved refunds, we aim to complete processing within 7–10 business days after approval; provider processing or verification may affect timing. Refunds are normally returned to the original mobile money account, subject to provider capabilities and required checks. We will explain any alternative arrangement before proceeding. Operator fees or reversals are subject to the operator's rules.

5. Offers, deletion, and contact

Any free trial or promotional offer is available only when expressly shown in HiPe and follows the displayed conditions. The current mobile money flow does not automatically charge you when an offer ends.

Deleting an account is separate from requesting a refund. Contact us about an unresolved payment before deletion so we can investigate it. Questions can be directed to Jori Technologies LLP at hipeug256@gmail.com or +256792385475.