HiPe support is provided by Jori Technologies LLP. Contact us at hipeug256@gmail.com or +256792385475 for help with accounts, playback, subscriptions, pay-per-view access, or mobile money payments.

Mobile money payment help

Choose your plan or title, select Mobile money, enter your Uganda MTN or Airtel number in the format shown, and approve the prompt on your phone. Payments use SopraPay and are charged in UGX. Keep your PIN private; our team will never ask for it.

If a payment is pending, check its status before starting another payment. If your wallet was debited but access is missing, send your account email, payment date, amount, selected plan or title, and transaction reference. Do not send passwords, PINs, or one-time codes. See our Refund and Cancellation Policy for disputed or duplicate charges.

Subscription and rental help

Check the selected plan's device limits, features, and expiry date. Subscriptions are prepaid through the current mobile money flow; renewal requires a new approved payment. Rentals and pay-per-view items may have their own access periods. A subscription does not include every separately priced title.

Playback and device help

Check your internet connection, restart or refresh the application, and try another available playback quality. Check that your subscription or rental is still active and that you are within your plan's device limits. Live radio and TV may also be affected by the broadcaster's feed.

When reporting a problem, include the title or channel, approximate time, device and app version, and the error shown. Remove private information from screenshots.

Accounts and privacy

Use Forgot Password for an email-password account. If you signed in through an external provider, use that provider's account recovery. For privacy or deletion requests, read our Privacy Policy and Data Deletion Request page.

Visit the FAQ for more guidance. Response times depend on the issue and the information needed to investigate it.