Last updated: 8 October 2026

These Terms & Conditions govern your use of HiPe, operated by Jori Technologies LLP, including hipeug.com and the HiPe mobile and TV applications. By using the service, you agree to these terms. Our Privacy Policy explains how personal information is handled.

1. Eligibility and accounts

You must be at least 13 to create an account. If you are under 18, a parent or legal guardian must supervise your use, accept these terms, and authorize purchases. Content may have additional age restrictions. You must provide accurate account information, keep login credentials secure, and use only accounts and payment numbers you are authorized to use.

Profiles, registered devices, and simultaneous viewing are subject to the selected plan's limits. You are responsible for use through your account. Contact us if you suspect unauthorized access.

2. Content and service features

HiPe offers movies, TV shows, Ugandan translated entertainment, live TV, and radio where available. Features may include watchlists, viewing progress, recommendations, profiles, notifications, content requests, and selected downloads or catch-up recordings. Availability depends on the title, broadcaster, application, plan, device, and any applicable rights or restrictions.

A subscription does not necessarily include every pay-per-view title or rental. Live streams and recordings depend on source availability. Quality depends on the content and your connection; your internet or mobile operator may charge for data.

3. Subscriptions and pay-per-view

The plan or content page and checkout show the price, applicable discounts and taxes, included features, and access period. Review them before paying. A subscription provides access for its stated period. A pay-per-view purchase or rental provides access to the selected item under its stated viewing conditions and duration; it does not transfer ownership of that content.

With the current mobile money flow, each purchase requires your approval. HiPe does not automatically debit your wallet for recurring renewals. To continue after expiry, make another purchase. Purchasing a new plan can replace your existing active plan and start a new access period; contact support before changing plans if you have questions about remaining time.

4. Mobile money payments

Payments currently use MTN MoMo or Airtel Money through SopraPay (Sopraent Pay), in Ugandan shillings (UGX). Enter a valid Uganda mobile money number in the format shown at checkout and approve the prompt on your phone. Check the purchase amount before confirming. Any mobile operator charges are governed by that operator.

Never enter your mobile money PIN on HiPe or share it with support. A pending prompt or a screenshot alone is not confirmation of payment. Paid access is activated after the provider confirms success. If money is deducted but access has not appeared, check the payment status and contact us with the reference before paying again.

5. Cancellation and refunds

You can choose not to renew a prepaid subscription. Cancellation, where available, does not automatically refund a completed purchase. Requests concerning duplicate charges, unauthorized transactions, missing access, or other payment issues are handled under our Refund and Cancellation Policy. Your mandatory rights under applicable law remain unaffected.

6. Permitted use and intellectual property

Access is for personal, non-commercial viewing. Content, brands, software, and other materials remain the property of their respective owners and licensors. An available download option permits only the use described by HiPe; it does not permit resale or redistribution.

You must not redistribute or publicly broadcast content without permission, bypass payment or viewing restrictions, defeat security controls, sell account access, interfere with the service, use another person's account without permission, or submit unlawful or abusive material. Reviews and content requests must respect other people and their rights. Requests do not guarantee that a title will be added.

7. External services and availability

Payment operators, broadcasters, sign-in providers, and linked websites are independent services with their own terms. We may maintain, update, or restrict parts of HiPe and may suspend accounts for misuse, fraud, or breaches of these terms. We do not guarantee uninterrupted playback or that a particular title will remain available. Contact support about a material problem with paid access.

8. Liability

To the extent permitted by applicable law, HiPe is provided as available, and Jori Technologies LLP is not liable for indirect or consequential losses arising from use of the service. Subject to rights and liabilities that cannot lawfully be excluded, our aggregate liability for a claim is limited to the HiPe fees you paid in the preceding 12 months. These terms do not exclude mandatory consumer rights or remedies.

9. Account deletion

You may request account deletion as described on our Data Deletion Request page. Deletion ends access through that account and is separate from a refund request. Some transaction records may be retained for legal and dispute-resolution purposes.

10. Changes, governing law, and contact

We may update these terms and will identify the revision date here. Material changes will be communicated through an appropriate service notice. If you do not agree to updated terms, stop using the service. Existing mandatory rights remain unaffected.

These terms are governed by the laws of Uganda, subject to any mandatory protections that apply to you. Disputes may be brought before a court with competent jurisdiction. If a provision is unenforceable, the remaining provisions continue to apply.

For questions, contact Jori Technologies LLP at hipeug256@gmail.com or +256792385475.