Last updated: 8 October 2026

HiPe is operated by Jori Technologies LLP ("we", "us", or "our"). This policy explains how we handle personal information on hipeug.com, its associated services, and the HiPe mobile and TV applications.

1. Information we collect

• Account and profile information: your name, email address, mobile number, login details, profile image, and profile preferences when you provide them. Passwords are stored as hashes. If you choose an available Google, Apple, or phone sign-in option, we receive the information needed to identify and authenticate your account.
• Viewing and interaction information: viewing progress and history, watchlists, downloads associated with your account, ratings, reviews, reminders, content requests, and preferences. Profiles and child-profile settings help us apply the viewing options you select.
• Device and technical information: IP address, browser and device details, registered devices, session identifiers, diagnostic logs, and notification tokens. We use these to support sign-in, device limits, playback, notifications, and troubleshooting.
• Payment information: the mobile money number submitted at checkout, selected subscription or content, amount, currency, payment reference, provider, transaction status, and purchase history. Payment-provider responses may contain additional transaction details.
• Support information: messages and information you send when asking for help, a refund, or a privacy request.

2. Why we use information

We use information to create and manage accounts, deliver movies, TV shows, live TV and radio, maintain viewing progress, suggest content, manage profiles and devices, confirm payments, activate subscriptions or pay-per-view access, send service notifications, respond to requests, and investigate errors or misuse.

We process information needed to provide the service you request and meet applicable legal obligations. Where a feature requires consent, you can withdraw it by contacting us or changing the relevant device or account setting. Withdrawing consent may affect that feature.

3. Mobile money payments

Our current payment gateway is SopraPay (Sopraent Pay), which processes Uganda mobile money collections through MTN MoMo and Airtel Money. We send your checkout phone number, amount, purchase description, and payment reference to the gateway and receive transaction updates to confirm your access.

Approve the payment through the mobile money prompt on your phone. HiPe does not ask for or store your mobile money PIN. Never send a PIN or one-time verification code to our support team. The gateway and mobile network operator also handle payment data under their own privacy terms.

4. Cookies and device storage

The website uses cookies for sessions, sign-in, security, and preferences. Applications may store login tokens, playback preferences, or downloaded content on your device. You can manage cookies through your browser and application permissions through your device settings. Disabling necessary storage may prevent sign-in or other features from working.

Where enabled, Google Analytics uses cookies and information about visits and interactions to help us understand website traffic and improve HiPe. Google processes that information under its own privacy policy. You can use browser privacy controls to restrict tracking and manage existing cookies.

5. Who receives information

We do not sell or rent personal information. Information is shared as needed with payment providers, hosting and content-delivery providers, authentication providers, and email or push-notification services used to operate HiPe. Firebase/Google services may be used for enabled authentication, analytics, and notification features. Reviews you publish may be visible to other users.

We may disclose information when required by law, to address fraud or security issues, or as part of a business transfer subject to applicable privacy obligations. External websites, broadcasters, and sign-in or payment services have their own policies.

6. Retention, security, and international processing

We retain account information while needed to provide HiPe. Payment records, support correspondence, logs, and limited account-related records may be retained to resolve transactions and disputes, prevent fraud, or meet legal obligations. Account deletion does not instantly erase every transaction record, log, or backup.

We use HTTPS, password hashing, and access controls to protect information. No online service can guarantee complete security. Some service providers may process information outside Uganda; any such processing is subject to applicable data-protection requirements. Contact us for information about your data.

7. Your privacy choices and rights

Under applicable Ugandan data-protection law, you may request access to or correction of your information, request deletion where permitted, and object to processing in relevant circumstances. You may withdraw consent for processing based on consent. Contact us to make a request; we may need to verify that it concerns your account.

You can update available profile settings and control push notifications in your device settings. Use the account deletion option where available, or follow our Data Deletion Request page. If a privacy concern remains unresolved, you may contact Uganda's Personal Data Protection Office.

8. Children and family profiles

HiPe accounts are intended for users aged 13 or above. Users under 18 must use the service with a parent or legal guardian who accepts responsibility for the account and purchases. A child profile is managed through that account; it is not permission for a child to make payments. Parents or guardians can contact us about a child's information or request its deletion.

9. Updates and contact

We may update this policy as HiPe changes. The date above identifies the latest version; material changes will be communicated through an appropriate service notice. Questions and privacy requests can be sent to Jori Technologies LLP at hipeug256@gmail.com or +256792385475.